Refund policy

At Atila & Co, every scrunchie is handmade with care and inspected before it is shipped.

All sales are final. We do not offer refunds or exchanges for change of mind once your order has been shipped, so please review your order carefully before checking out.

If there is an issue with your order, such as receiving a damaged or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can review the issue. If the item is confirmed to be faulty or sent in error, we will work with you to provide an appropriate resolution, which may include a replacement or, in certain circumstances, a refund.

To help ensure every order is accurately packed, we photograph each package before it is shipped. We're happy to provide a photo of your packaged order upon request.

Once your order has been handed over to the shipping carrier, Atila & Co is not responsible for packages that are lost, stolen, or delayed in transit. We do not offer refunds for shipping delays or lost mail, although we'll gladly assist you in filing a claim with the carrier whenever possible.

If you have any questions about your order, please don't hesitate to contact us—we're always happy to help.